Amnis, in partnership with Process Master (www.processmaster.com) are running an open workshop on the 21st July at the Institute of Mechanical Engineers to provide Lean Professionals from a wide range of sectors with an understanding of how they can effectively map their processes and then communicate them, edit them and update them, as well as attach documents, pictures and other important information.
 

Value Stream Mapping
 

If you have read our new book 'Sustaining Lean Healthcare Programmes' or if you have worked with one of our Lean Experts you will have already come across our CRITICAL(tm) Model for Sustainable Lean. CRITICAL defines the top eight reasons why organisations claim their previous improvement programmes have failed to deliver the results they expected.

Have you ever noticed that people sometimes react in an unusual way to the things that you have said?

The message that is being sent is modified by recipients based on their emotions, their beliefs and even the environment in which they hear the message.

If you have read other material from Amnis either on this blog or from our newletter or other communications you will know that we focus our Lean Healthcare efforts on not only improving Organisational Effectiveness but also on using it to improve Patient Safety, Patient Experience and Clinical Outcomes.

I was chatting to one of the Change Agents within one of the clients we are working with this week and we were discussing the fact that he was struggling to engage his line manager in the process.

The programme is being driven from the board of the organisation and the line manager was part of establishing the team but has never really engaged with the process and it is having a very negative effect on the Change Agent who says he is thinking of giving up being involved in the programme.